Bergen Passaic County  Consumer Affairs

201-336-6400

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    • Home
    • About Us
      • Consumer Affairs
      • Staff Directory
      • Towns We Cover
      • Contact Us
    • Services
      • Outreach Programs
      • Video Library
      • Publications
      • Forms
      • Investigations
      • Enforcement
      • NJ High School Bowl
      • OPRA - Request Records
      • Outreach Calendar
    • Links & Contacts
      • Links for Consumers
      • NJ Boards & Committees
      • NJ Registration Verify
      • NJ Laws Consumer Affairs
      • Bergen County Agencies
      • Passaic County Agencies
      • Consumer Affairs Offices
      • Federal Contacts
      • Senior Contacts
      • Resources Searches Misc
    • Information
      • Home Improvement
      • Furniture Sales
      • Gift Cards
      • Credit Card Surcharges
      • Charities
      • Towing
      • Health Clubs
      • Robo Calls
      • Identity Theft
      • Pet Purchasing
      • Refund Policy
      • Public Movers and Storage
      • Price Gouging
      • Purchasing a Home
      • Legalized Games of Chance
      • Lemon Law Wheelchair
      • Vehicle Repairs
      • Vehicle Lemon Law
      • Vehicle Leasing
      • Firewood
      • Scams & Frauds, Seniors
    • File Complaint
      • Before Filing A Complaint
      • File Complaint & Download

201-336-6400

Bergen Passaic County  Consumer Affairs
  • Home
  • About Us
    • Consumer Affairs
    • Staff Directory
    • Towns We Cover
    • Contact Us
  • Services
    • Outreach Programs
    • Video Library
    • Publications
    • Forms
    • Investigations
    • Enforcement
    • NJ High School Bowl
    • OPRA - Request Records
    • Outreach Calendar
  • Links & Contacts
    • Links for Consumers
    • NJ Boards & Committees
    • NJ Registration Verify
    • NJ Laws Consumer Affairs
    • Bergen County Agencies
    • Passaic County Agencies
    • Consumer Affairs Offices
    • Federal Contacts
    • Senior Contacts
    • Resources Searches Misc
  • Information
    • Home Improvement
    • Furniture Sales
    • Gift Cards
    • Credit Card Surcharges
    • Charities
    • Towing
    • Health Clubs
    • Robo Calls
    • Identity Theft
    • Pet Purchasing
    • Refund Policy
    • Public Movers and Storage
    • Price Gouging
    • Purchasing a Home
    • Legalized Games of Chance
    • Lemon Law Wheelchair
    • Vehicle Repairs
    • Vehicle Lemon Law
    • Vehicle Leasing
    • Firewood
    • Scams & Frauds, Seniors
  • File Complaint
    • Before Filing A Complaint
    • File Complaint & Download

Vehicle Repairs

Vehicle Repairs

 Repair - Checking the vehicle in 


Sign informing the customer that the automotive repair dealer is obligated to provide a written estimate when the customer physically presents his motor vehicle to the automotive repair Shop.


Providing the customer with a written estimated price quoted as detailed parts and labor necessary to complete the repair. If the dealer makes a diagnostic examination, the dealer has the right to furnish such estimate within a reasonable period of time thereafter, and to charge the customer for the cost of the diagnosis. Such a diagnostic charge must be agreed in advance, by the customer. No cost of diagnosis which would have been incurred in accomplishing the repair, shall be billed twice, if the customer elects to have the dealer make the repair; 


Making deceptive or misleading statements or false promises of a character likely to influence, persuade or induce a customer to authorize the repair, service or maintenance of motor vehicle.


Providing the customer with a written estimated price to complete a specific repair, quoted in the terms of not to exceed the figure. They must note the odometer reading.


Specific authorization from the customer, signed by the customer, which states the nature of the repair requested or problem presented and the odometer reading of the vehicle.


Provide the customer with a copy of any receipt or document signed by the consumer, when they signed it.


Customer may request to review or see parts. This request must be made at time of checking the vehicle in to the repair shop. 


Repair - Picking the vehicle up.


Must deliver with the invoice a written copy of all guarantees, itemizing the parts, components and labor represented to be covered by such guaranty or document that all parts are covered and what must be done by the claimant before the guarantor will fulfill is obligation.


Must state on invoice whether any new rebuilt, reconditioned or used parts were supplied.


Failure to return replaced parts to the customer at the time of completion of the work provided that the customer, before work is commenced, requests such return, and provided that the parts by virtue of their size, weight and other similar factors are not impractical to return. Those parts that are sold on an exchange basis, and those required to be returned by the automotive repair dealer to the manufacturer or distributor are exempt from provisions of this section


Repair - If the vehicle was left after hours


If the customers vehicle is presented to the repair dealer during other than normal working hours or by one other than the customer, oral authorization from the customer to proceed with the requested repair or problem presented, evidenced by a notation on the repair order and/or invoice of the repairs requested or problem presented, date, time, name of person granting such authorization, and the telephone number, if any at which said person was contacted.


Repair - Used Motor Vehicle (From a Dealership Sale)


56:8-72. Term of warranty extended for repairs 

The term of any written warranty offered by a dealer in connection with the sale of a used motor vehicle shall be extended by any time period during which the used motor vehicle is waiting for the dealer or his agent to begin or complete repairs of a material defect of the used motor vehicle. 

Vehicle Repair Resources

NHTSA - National Highway Traffic Safety Administration

NHTSA - National Highway Traffic Safety Administration

NHTSA - National Highway Traffic Safety Administration

 NHTSA -Check your vehicle safety by year, make, model or vin #.  Also find safety information on car seats and tires.   

SaferCar App

NHTSA - National Highway Traffic Safety Administration

NHTSA - National Highway Traffic Safety Administration

 When SaferCar discovers a recall for the vehicle or equipment you entered, it will send you an alert on your mobile device.  One in four vehciles has an unrepaired recall that a safety risk.  This is sponsored by NHTSA, a government campaign. 

Carfax

NHTSA - National Highway Traffic Safety Administration

Better Business Bureau BBB

 CARFAX is a service that provides CARFAX vehice history report, What is car worth? Accidents? Number of owners?  How many service records? 

Better Business Bureau BBB

Better Business Bureau BBB

Better Business Bureau BBB

 Rating and listing of complaints filed against a business.  They share information about their findings.  This is for all businesses and not just vehicle repair. 

Yelp Reviews

Better Business Bureau BBB

Yelp Reviews

 Yelp -Check for reviews before bringing your vehicle in for repairs.  Always do research.

TIP

Better Business Bureau BBB

Yelp Reviews

 Before you go.  Research the business, check multiple reviews on multiple websites. 


201-336-6400

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