Investigations

Investigations

All the Investigators assigned to Bergen Passaic County Division of Consumer Affairs, Office of Consumer Protection are Retired Law Enforcement with diverse Federal, County and Municipal backgrounds who work closely with a multitude of agencies.  Our entire staff is trained and has been certified by the New Jersey Attorney General’s Office. 

When a complaint is initiated from a consumer, the consumer must complete a complaint form.  It is assigned a case number and assigned to an investigator. After assignment an Investigator will interview the consumer and representative of the business, in most cases. The investigator will research and examine documents and eventually make a determination in the case.  

In Bergen County and Passaic County there were 822 complaints filed, which 581 were resolved (2017)